Terms of use and sale
Last changed 10 November 2026
These terms are the agreement between you and CusKeys (KvK 92158196, Lekdijk 165, 2957CG Nieuw-Lekkerland, Netherlands), who runs Mevein at mevein.com ("we" below). By making an account or buying VIP you agree to them. They are written in plain English; if anything is unclear, write to [email protected].
1. The game
Mevein is free to play. We keep it running and improve it, which means that things in the game (monsters, items, skills, balance, maps, VIP perks) change over time. We do our best to keep the game online, but it can be down for maintenance or because something broke, and in rare cases progress since the last save can be lost.
2. Your account
- An account is for one person. Keep your password to yourself: what happens on your account is your responsibility. If you sign in with Google, the same goes for your Google account.
- Give an email address you can read: it is how you get back into your account when you forget your password.
- Pick names that don't insult, impersonate or advertise. We can change a name that does.
- Your characters, items and gold belong to the game: you may use them in the game, but they are not your property and have no money value.
3. Age
If you are under 16, ask a parent or guardian before buying anything. By buying VIP you confirm that you are 16 or older, or that a parent or guardian agrees.
4. Playing fair
Not allowed:
- cheating: bots, macros that play for you, modified clients, or using a bug for gain instead of reporting it;
- harassing, threatening or insulting other players, hate speech, and spamming the chat;
- attacking the server, or trying to get into accounts that aren't yours;
- trading for real money: selling, buying or swapping items, gold, characters, accounts, VIP time or Chariots for real money or for anything outside the game, and offering to. Gifting VIP through the game itself is fine.
If you break these rules, a Moderator can warn or mute you, and we can take items or gold that were gained unfairly, or suspend or close the account. How hard depends on what happened. If you think a decision was wrong, write to [email protected].
5. VIP
- What it is: a pass of 30 days with extra comforts in the game. The VIP window in the game lists them. It counts for your whole account: every character on it.
- The price: €4.99 for 30 days, VAT included, paid once through Mollie.
- No renewal: VIP doesn't renew by itself and nothing is charged again. Buy it again whenever you like: every pass adds 30 days to the time you have left.
- It starts at once: VIP begins as soon as the payment comes through, usually within seconds.
- Gifts: you can buy VIP for another player by typing one of their characters' names. It goes to that character's whole account and can't be moved or taken back afterwards. Check the name before paying.
- Perks can change: we may change, add or replace VIP perks as the game develops, but we won't make VIP worse in a way that takes away the main thing you paid for during the days you have.
6. No withdrawal once VIP has started
In the EU you normally have 14 days to change your mind about a purchase made online. For digital content that starts straight away, that right ends when it starts, if you agree to that first. Before paying, the game asks you to tick: "I want VIP to start right away, and I know that means I can't withdraw from the purchase once it has started." Because VIP starts as soon as you have paid, you can't withdraw from the purchase after that.
7. Refunds
- If you paid and VIP didn't arrive, or you were charged twice, write to [email protected] with the payment's date. We put it right or refund you.
- VIP time is not refunded when an account is muted, suspended or closed for breaking these terms.
- If you reverse a payment through your bank or card company (a chargeback) for VIP you received, we can take that VIP time back.
- Your rights under the consumer law of your country stay as they are: these terms don't take them away.
8. If the game closes
If we ever close Mevein for good, we announce it in the game at least 30 days ahead and stop selling VIP from that day, so no pass bought before the announcement is cut short.
9. Responsibility
We are not responsible for losses caused by the game being down, by lost progress, or by other players, except where the law says we are (for example when we caused the damage on purpose or through gross negligence).
10. Changes to these terms
We can change these terms, for example when the game gets something new to buy. The date at the top shows the last change. Changes that matter for you are announced in the game before they take effect, and they never change a purchase you already made.
11. Law and complaints
Dutch law applies to these terms. Write to [email protected] first with any complaint: most things can be sorted out that way. If not, the competent Dutch court decides, unless the law of your country gives you another choice.
See also the privacy policy and who runs the game.